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Hoptel Units
The VA NY Harbor Healthcare System Brooklyn and Manhattan Campuses provide free, temporary, overnight accommodations, or "Hoptel" rooms, to eligible veterans receiving VHA health care services. Temporary lodging is provided on a first-come, first-served basis and on the availability of temporary lodging beds. In order to receive temporary lodging and/or Hoptel services, a veteran must be required to travel either 50 or more miles or at least two hours from home to the VA health care facility. The VA health care facility Director may make an exception to distance or time provisions based on exceptional circumstances, such as condition of the veteran, inclement weather, road conditions, or the mode of transportation used by the veteran.
This service is for veterans undergoing surgery or therapeutic/diagnostic procedures on an ambulatory basis. The Hoptel is also used to increase access to services for patients who live far from VA NY Harbor Healthcare System sites. Under special circumstances, family members may be allowed to stay in the Hoptel while the veteran is staying there. The Hoptel is a self-care program. You need to make arrangements to use the Hoptel with your Primary Care Physician or surgeon in advance if you believe you will need to stay overnight, for example:
- during treatment, e.g. radiation therapy, when this would provide a convenient and/or economic alternative to repeated travel to the medical center
- early morning appointments requiring the patient to arrive the night before
- inclement weather
- irregular commercial transportation schedules
- other compelling reasons preventing timely departure of patients
At the time of lodging, the veteran must be clinically stable and capable of self-care or be accompanied by a caregiver able to provide the necessary care. VA does not provide nursing or other medical care for temporary lodging beds. Family members and/or caregivers may reside in temporary lodging facilities only with the veteran. If a veteran staying in Hoptel with a family member is admitted to an inpatient bed, alternative lodging arrangements must be made for the family member through a referral to a social worker. Minor children may not be accommodated in temporary lodging facilities on VA grounds.
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Hoptel Location
Brooklyn Campus
800 Poly Place
Hoptels - 4 East
Brooklyn, NY 11209
Hoptel Hours
Open 3:30 pm Sunday to
11:00 am Friday
Service Representative Available 24 Hours
Desk Clerk 8:00 am-4:30 pm, Monday - Friday
Hoptel Check-in
Daily 12:00 noon - 8:30 pm
See your primary care provider for referral to the Hoptel unit or call 718-836-6600 x3411 for more information.
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Services
Centralized Scheduling
1-877-877-9267
Nursing Helpline
1-866-940-2877
Pharmacy Call Center
1-888-207-2004
VA National Caregiver Support Line
1-855-260-3274
Mon-Fri 8am-11pm ET
Sat 10:30am-6pm ET
www.caregiver.va.gov
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